IT Infrastructure & Systems Engineer

Siyabonga Shembe

Enterprise IT support engineer at Schneider Electric, building operational depth across endpoint management, Windows infrastructure, and networking — with a growing focus on infrastructure security and cybersecurity.

Schneider Electric  ·  IT Support Engineer Intern

About

I work as an IT Support Engineer Intern at Schneider Electric, supporting enterprise environments across Active Directory, endpoint management, and Windows infrastructure. My technical background spans systems administration, networking, and software development — with a deepening focus on cybersecurity and infrastructure security.

I take a hands-on approach to learning, building virtual lab environments to test and extend what I encounter professionally. Outside the enterprise environment, I develop independent projects exploring network security, domain infrastructure, and the intersections between system administration and security operations.

Experience

Schneider Electric

IT Support Engineer Intern

Feb 2026 – Present Johannesburg, Midrand
  • Provided end-user support for IT incidents and managed ITSM tickets while maintaining SLA compliance and accurate documentation.
  • Performed PC imaging, deployment, software installation, patch management, and endpoint support using SCCM.
  • Troubleshot GPO and Active Directory issues using GPResult, RSOP, DNS validation, and connectivity checks.
  • Supported Zscaler and VPN connectivity for secure enterprise access.
  • Supported Microsoft 365, Teams, Outlook, SharePoint, and Salesforce-related troubleshooting within an enterprise environment.
  • Resolved Intune-related mobile device and compliance issues across Android and iOS platforms.
  • Conducted stock checks for IT assets and assessed faulty devices by identifying and documenting hardware-related issues for troubleshooting and replacement purposes.
  • Provided onsite IT support during operational and corporate events, ensuring stable connectivity and technical assistance when required.
  • Participated in operational support processes, including system updates and endpoint compliance checks.

Projects

Nov 2025
Security Infrastructure

Virtual Security Testing & Network Auditing Lab

Security testing lab topology Kali Linux Nmap / ZAP Lab LAN Windows 11 Target VM Server 2022 AD DS / DNS / IIS Traffic Capture Wireshark
  • Built a virtual security lab using Kali Linux and Windows 11 to analyse network traffic and test system security in a controlled environment.
  • Configured Windows Server services including AD DS, DNS, and IIS, improving understanding of enterprise infrastructure and system administration.
  • Performed Nmap and Wireshark analysis across virtual machines, identifying exposed services and improving network visibility within the lab environment.
Jul 2025
Infrastructure Networking

Active Directory Domain Infrastructure Deployment

Active Directory domain infrastructure diagram Server 2022 DC AD DS DNS DHCP GPO Domain Clients File Services Shares / Access
  • Deployed a Windows Server 2022 domain environment using AD DS, DHCP, DNS, and file services for centralised infrastructure management.
  • Configured domain users, OUs, and GPOs, improving policy enforcement and administrative control within the lab environment.
  • Implemented dynamic DNS updates and automated IP allocation to improve network organisation and reliability.
Mar 2025
Networking

Network Infrastructure Design (Packet Tracer)

Packet Tracer network topology diagram Router Static Routes Switch A Switch B Subnet A Users /24 Subnet B Services /26 Subnet C Admin /27
  • Designed a small-office network using subnetting and VLSM to improve IP allocation efficiency.
  • Configured static routing between network segments, enabling full connectivity across the simulated environment.
  • Built a scalable multi-device topology to simulate a realistic business network infrastructure.
Software Development

Library Management System

Application project focused on records, borrowing workflows, data handling, and structured user interactions.

Software Development

Bank Management System

Application project focused on account flows, transaction logic, validation, and data organisation.

Skills

Infrastructure / Systems

  • Active Directory (AD DS)
  • Group Policy (GPO)
  • SCCM
  • Microsoft Intune
  • Windows Server 2022
  • VPN Support
  • PC Imaging & Deployment
  • Microsoft 365

Networking

  • TCP/IP
  • IPv4 / IPv6
  • Subnetting (VLSM)
  • Routing & Switching
  • DNS
  • DHCP
  • LAN Administration
  • Static Routing
  • Network Troubleshooting

Security

  • Access Control
  • ACLs
  • Firewall Fundamentals
  • Endpoint Protection
  • Network Defense
  • Vulnerability Assessment
  • Threat Analysis
  • Security Hardening

Programming / Databases

  • Python
  • Java
  • C#
  • JavaScript
  • SQL
  • MySQL
  • HTML / CSS

Tools / Platforms

  • Wireshark
  • Nmap
  • Kali Linux
  • OWASP ZAP
  • Cisco Packet Tracer
  • Hyper-V
  • VirtualBox
  • GitHub

Education & Certifications

Education

Applied Software Development

Mohawk College

Feb 2026 – Present Ontario, Canada
  • OOP, recursion, and software development fundamentals
  • GUI development, software testing, and database design
  • Embedded systems and microcontroller programming
  • SQL and relational database concepts

Information Technology Concepts

Okanagan College

Jan 2025 – Dec 2025 Kelowna, Canada
  • TCP/IP networking, subnetting, DNS, DHCP, and routing fundamentals
  • Windows Server administration, Active Directory, and virtualisation
  • Cybersecurity fundamentals, Linux security, and network defence concepts

National Certificate: Business Analysis (NQF Level 6)

Mindworx Academy

Feb 2026 – Present Gauteng, Midrand
  • Business environment and process analysis
  • Requirements elicitation and functional specification
  • Functional requirements development and quality assurance

Systems Development National Certificate

Greenview College

Feb 2024 – Feb 2025 Johannesburg
  • Programming, web development, systems analysis, and networking fundamentals

Certifications

IBM Cybersecurity Analyst

2026

Google IT Support

2026